our Privacy Policy
Welcome to Go Eazy, a psychology chat consulting app designed to support your mental well-being through accessible, secure, and confidential conversations with trained consultants. Your trust is important to us, and we are committed to protecting your personal information and respecting your privacy at every step.
This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use the Go Eazy app and services.
1. Information We Collect
When you use Go Eazy, we collect certain types of information to help us provide and improve our services.
a. Personal Information You Provide
Account Information: Name, email address, phone number (optional), and password.
Profile Details: Age, gender, interests, goals, or preferences (if you choose to provide them).
Chat Content: Messages you exchange with consultants are stored securely and kept confidential.
Payment Information: If you make payments within the app, we collect billing details through secure third-party providers (we do not store credit card numbers).
b. Automatically Collected Information
Device Information: Type of device, operating system, app version.
Usage Data: How often you use the app, session duration, and interaction logs (used for service improvement).
Location Data: Approximate location may be collected (only with permission) to match you with local consultants, if applicable.
2. How We Use Your Information
We use your information in the following ways:
To Provide Our Services: Including matching you with consultants, maintaining secure chat functionality, and managing your account.
To Personalize Your Experience: Tailoring recommendations and content based on your preferences and behavior.
To Communicate with You: Sending important updates, appointment reminders, or support responses.
To Improve Our Services: Analyzing usage trends and user feedback to enhance app performance and user experience.
For Security and Legal Compliance: Preventing fraud, enforcing our terms, and complying with legal obligations.
3. How We Share Your Information
Your privacy is important, and we do not sell your personal data. We only share your information in limited circumstances:
With Consultants: Only relevant information necessary to support your care.
With Service Providers: Third-party vendors who help us operate (e.g., cloud hosting, payment processors) under strict confidentiality agreements.
For Legal Reasons: If required by law, or in response to a legal process, or to protect rights, safety, or security.
With Your Consent: If you choose to share information or connect with third-party services.
4. Data Security
We use strong security measures to protect your data:
End-to-End Encryption: All messages and sensitive data are encrypted.
Secure Servers: Your data is stored on encrypted servers with restricted access.
Regular Security Audits: We monitor and update our systems to protect against unauthorized access.
5. Your Rights and Choices
You are in control of your data. You have the right to:
Access Your Data: Request a copy of your personal data at any time.
Correct or Update: Change your account information as needed.
Delete Your Account: You can request account deletion through the app or support team.
Withdraw Consent: You may revoke permission for data collection (may affect app functionality).
6. Data Retention
We retain your personal information only as long as necessary:
For your active use of the app.
For legal, regulatory, or contractual obligations.
You may request earlier deletion at any time.
7. Children’s Privacy
Go Eazy is intended for users 18 years and older. We do not knowingly collect data from minors. If we discover a user is underage, we will delete their account and associated data.
8. Changes to This Privacy Policy
We may update this policy from time to time. If we make significant changes, we’ll notify you via app notifications or email. Continued use of Go Eazy after updates means you agree to the new terms.